[. . . ] E-class Operator's Manual
E 320 E 430 E 55 AMG
Our company and staff congratulate you on the purchase of your new Mercedes-Benz. Your selection of our product is a demonstration of your trust in our company name. Further, it exemplifies your desire to own an automobile that will be as easy as possible to operate and provide years of service. Your Mercedes-Benz represents the efforts of many skilled engineers and craftsmen. [. . . ] Pressing and holding the button (for longer than 2 seconds) will initiate a call to the Client Assistance Center. The message "INFO CONNECTING CALL" will appear in the multifunction display. When the connection is established, the message "INFO CALL CONNECTED" appears in the multifunction display. The Tele Aid system will transmit data generating the vehicle identification number, model, color and location (subject to availability of cellular and GPS signals).
A voice connection between the Client Assistance Center representative and the occupants of the vehicle will be established. When a voice connection is established the audio system mutes and the message "TELE AID INFO CALL ACTIVE" appears in the multifunction display. Information regarding the operation of your vehicle, the nearest Mercedes-Benz Center or Mercedes-Benz USA products and services is available to you. For more details concerning Tele Aid, please visit www. mbusa. com and use your ID and password, sent to you separately, to learn more (USA only). Notes: The indicator lamp in the Information button ¡ remains illuminated in red for approximately 10 seconds during the system self-check after turning electronic key in starter switch to position 2 (together with the "SOS" button and the Roadside Assistance button ·). See system self-check on page 178 when the indicator lamp does not light up in red or stays on longer than approximately 10 seconds.
Tele Aid Instruments and controls Operation Driving
183 Instrument cluster display Practical hints Car care Technical data Index
Instruments and controls Tele Aid
Operation
Driving
Instrument cluster display
Practical hints
Car care
Technical data
Index
184 If the indicator lamp in the Information button ¡ is illuminated continuously and there was no voice connection to the Response Center established, then the Tele Aid system could not initiate an Information call (e. g. The message "INFO CALL FAILED" appears in the multifunction display. Information calls can be terminated using the ì button on the multifunction steering wheel. If the indicator lamps do not start flashing after pressing one of the buttons or remain illuminated (in red) at any time, the Tele Aid system has detected a fault or the service is not currently active, and may not initiate a call. Visit your Mercedes-Benz Center and have the system checked or contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada) as soon as possible. Upgrade Signals Tele Aid system processes calls using the following priority. · Automatic emergency First priority · Manual emergency Second priority · Roadside assistance Third priority · Information Fourth priority Should a higher priority call be initiated while you are connected, an upgrade (alternating) tone will be heard, and the appropriate indicator lamp will flash. If certain information such as vehicle identification number or client information is not available, the operator may need to retransmit. During this time you will hear a chirp and voice contact will be interrupted. Once a call is concluded, a chirp will be heard and the appropriate indicator lamp will stop flashing. The COMAND system operation will resume (only vehicles with COMAND).
Important!If the indicator lamp continues to flash or the system does not reset, contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada), or Mercedes-Benz Client Assistance at 1-800-FOR-MERCedes (1-800-367-6372) in the USA or Customer Service at 1-800-387-0100 in Canada. Notes: The indicator lamp in the respective button flashes until the call is concluded. Calls can only be terminated by a Response Center or Client Assistance Center representative except Roadside Assistance and Information calls, which can also be terminated by pressing ì button on the multifunction steering wheel.
When a Tele Aid call has been initiated, the audio system or the COMAND system audio (only vehicles with COMAND) is muted and the selected mode (radio, tape or CD) pauses. [. . . ] 42 Release switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Turn signal failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Turn signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Light alloy wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]