[. . . ] CAUTION: To avoid the risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged. Disconnect all telephone cables from any existing modems before opening the computer's cover. Touch an unpainted metal area of your computer's case to ground yourself, which protects your equipment from electrostatic discharge. NOTE: USRobotics recommends uninstalling any other modems that are installed in your system and unplugging all telephone cords connected to these modems. [. . . ] Invite you to participate in market research, new product definition studies, and beta test programs. USRobotics will not sell or provide any personal information that identifies you or any individual to any outside source. You can also register your modem online at Step 2: Finish removing the modem from the computer. CAUTION: To avoid the risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged. Disconnect all telephone cables from any existing modems before opening the computer's cover. Touch an unpainted metal area of your computer's case to ground yourself, which protects your equipment from electrostatic discharge. Unplug your computer and disconnect all telephone cables from any modems. If you have any difficulty with your modem, first make sure that it was installed correctly. Make sure that your modem is physically installed correctly in your computer. With your computer turned off, you will need to press the modem in firmly so that it is seated properly in its slot. When the modem is installed correctly, you will no longer see any part of the gold edge. If your modem still does not work, turn off your computer, remove the modem, and reinstall it in another PCI slot. If you do not see the System icon, make sure you are in Classic View by clicking Switch to Classic View on the upper left side of the window. If it is still not listed, go to the next Troubleshooting category in this guide, "My computer isn't recognising my modem. If it is still not listed, go to the next Troubleshooting category in this guide, "My computer isn't recognising my modem. If it is still not listed, go to the next Troubleshooting category in this guide, "My computer isn't recognising my modem. If Plug and Play fails to find the modem as new hardware, you need to check the following: 1. With your computer turned off, confirm that the modem is firmly seated in the PCI slot. The modem should sit evenly in the slot with no part of the gold edge showing. With your computer turned off, try installing the modem in another PCI slot. Check your computer manual to make sure that the PCI slot is configured properly. My modem seemed to install correctly but doesn't work or is performing erratically. [. . . ] There may also be impairments on the local lines between your ISP and your modem. All telephone calls are routed differently, so you should try making your connection several times. It is important to note that telephone companies are constantly upgrading their systems. Lines that do not support 56K today may support 56K in the near future. [. . . ]