[. . . ] This camera can be used as a web camera provided your computer runs on a Windows operating system and it also works with many popular video conferencing software titles. [. . . ] What Should I do? If you encounter this issue, please uninstall the driver completely and restart your computer. It's recommended you download the latest driver version from our website http://www. concord-camera. com/support/downloads/downloads. htm There are two ways to uninstall drivers or software completely: 1. Uninstall the driver or software from Programs: & From the Start button, click Programs and choose the camera model software and driver. When asked if you want to completely remove the program from your computer, answer Yes. A message stating that the program was successfully removed is displayed. Concord Eye-Q Easy Too & Click Start > Shut Down. Uninstall the driver or software from Control Panel: & From the Start button, click Settings > Control Panel. & Highlight the desired software and click the Change/Remove button. [. . . ] A message stating that the program was successfully removed is displayed. [. . . ]