[. . . ] There are two ways to recover your computer: From Recovery Media From the recovery area
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Why do I have to create Recovery Media?
Recovery Media are used to restore your computer back to its original factory condition. If Windows does not start and you have deleted the recovery area, you will need the Recovery Media to perform recovery. Create the Recovery Media immediately after the computer is ready for use.
When do I have to perform recovery?
If your computer has been unstable If your computer has been infected with a
It may take some time to display the current status of the procedure. Do not eject or disconnect the media while creating Recovery Media, as doing so may result in a failure of the process. [. . . ] See the help file included with VAIO Care for more information.
To recover from the recovery area
On models with the ASSIST button
To recover from Recovery Media
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If you recover your computer from Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to the computer and to an AC power source. Insert the disc into the optical disc drive or connect the USB flash drive to the USB port on the computer while the computer is in Normal mode. If you are using the external optical disc drive or USB flash drive, press the F11 key several times before the VAIO logo screen disappears. Press the or key to select Start VAIO Care Rescue and press the Enter key. If the display language selection window appears, select your desired language and click OK.
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Press the ASSIST button while your computer is off to launch VAIO Care Rescue. If the display language selection window appears, select your desired language and click OK.
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computer virus
If your computer is experiencing problems
About backup
What is a backup process?
The backup process creates a backup copy of your data stored on the built-in storage device and saves it to another location.
Connect your computer to the Internet, download and install the latest updates using VAIO Update. If you create Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to the computer and to an AC power source. If the User Account Control window appears, click Yes.
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which cannot be solved through troubleshooting If you have formatted the C: drive by mistake
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Click Start recovery wizard.
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To perform the custom recovery, select Tools and click Start advanced recovery wizard.
Please create your Recovery Media immediately after setup.
Which software should I use to maintain and recover my computer?
Use the following software. VAIO Care Creating Recovery Media Checking your computer hardware VAIO Care Rescue Rescuing (backing up) your data Recovering your computer Erasing all the data on your built-in storage device See the help file included with VAIO Care and VAIO Care Rescue for more information.
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Follow the on-screen instructions.
On models without the ASSIST button
Why do I have to back up my data?
Due to unexpected events or computer viruses, you might lose various data stored on your builtin storage device. If you are currently logged onto your computer as a standard user, you may be prompted to enter an administrator name and a password.
Turn on your computer and press the F10 key several times before the VAIO logo screen disappears. If the problem persists, visit the VAIO online support web site for further assistance.
make sure the computer is plugged into an AC power source. At the time of delivery, the power button or the power switch is disabled until the computer is plugged into an AC power source. Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. Disconnect all connected USB devices (if any), and then restart your computer. Remove all extra memory modules you may have installed since purchase, and then restart your computer. If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. Reinstall the battery pack, plug the power cord or the AC adapter, and then turn on your computer. If you are using an external display, make sure it is plugged into a power source and turned on.
The green power indicator light turns on but my screen remains blank
Press the Alt+F4 keys several times to close
the application window. Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. Press and hold the power button or slide and hold the power switch for more than four seconds to shut down your computer. [. . . ] Press and hold the power button or slide and hold the power switch for more than four seconds to shut down your computer. Unplug the power cord or the AC adapter, and leave the computer for about five minutes. Then plug the power cord or the AC adapter, and turn on the computer again. Turning off your computer with the Ctrl+Alt+Delete keys, the power switch, or the power button may cause loss of unsaved data.
A message appears notifying of either incompatibility or improper installation of the battery pack and my computer then enters Hibernate mode
See the answers for "The charge indicator light is blinking fast and my computer does not start. "
Windows does not accept my password and returns the message: Enter Onetime Password
If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. [. . . ]