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Troubleshooting
VAIO User Guide
E Series
SVE1112
Use this manual if you encounter any problems, or have any questions about your VAIO computer.
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
Read This First
Visit the VAIO support website that provides up-to-date information on your VAIO computer. http://esupport. sony. com/US/VAIO (USA) http://www. sony. ca/support/ (Canada: English) http://fr. sony. ca/support (Canada: French) http://esupport. sony. com/LA/VAIO (Latin American area) http://esupport. sony. com/BR/VAIO (Brazil)
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Troubleshooting
Windows 8: The Basics
Apps Display Internet Power Windows Help and Support Menu Store
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Parts Description
VAIO computer
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Setup
Battery Memory module Supplied items Power VAIO computer
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Network / Internet
Apps Internet Store LAN Wi-Fi
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Connections
Audio BLUETOOTH CD/DVD/BD HDMI Internet Microphone Peripheral device Speakers Wi-Fi Battery Display Headphones LAN Optical digital output Power USB
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Settings
Audio BIOS Button Camera HDMI Memory module Microphone Password Power Security Speakers VAIO computer Battery CD/DVD/BD Display Keyboard Menu Optical digital output Peripheral device Recovery Service and support Touch pad
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Backup / Recovery
BIOS Backup Button Partition Refresh VAIO computer Built-in storage device CD/DVD/BD Recovery Service and support
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Security
BIOS Internet Service and support Password VAIO computer
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Other Operations
Battery Built-in storage device Help and Support Memory card Partition Touch pad VAIO computer Camera Keyboard Memory module Power USB Windows
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Notifications
Care and maintenance Important notice Read this first Service and support VAIO computer Product registration Security Supplied items
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
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How to Use
VAIO User Guide
E Series
SVE1112
Use this manual if you encounter any problems, or have any questions about your VAIO computer.
Troubleshooting
Hardware Apps Network / Internet Backup / Recovery Security Peripheral Devices
Visit the VAIO support website that provides up-to-date information on your VAIO computer. http://esupport. sony. com/US/VAIO (USA) http://www. sony. ca/support/ (Canada: English) http://fr. sony. ca/support (Canada: French) http://esupport. sony. com/LA/VAIO (Latin American area) http://esupport. sony. com/BR/VAIO (Brazil)
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Troubleshooting
Read This First How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications About your VAIO computer’s configuration
To find out about the configuration of your VAIO computer, visit the Sony online support website. [Details] Some features, options, and supplied items may not be available on your VAIO computer. [. . . ] Follow the instructions below to create Recovery Media.
Notes on creating Recovery Media
Recovery Media is specific to your VAIO computer on which it was created. Create Recovery Media immediately after your VAIO computer is ready for use. In the following cases, you may not be able to recover the computer from the recovery area and the Recovery Media will be necessary: You have modified the recovery area with apps designed for data modification. You have installed an operating system different from the preinstalled operating system on the computer. You have formatted your built-in storage device without using VAIO Care (Rescue
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Mode) : Recover or maintain your system. To create Recovery Media, you may need the free space on the C: drive more than double capacity of media you use. Depending on the model you purchased, you cannot create the Recovery Media at the time of delivery due to the shortage of the free space even if the optical disc drive supports Blu-ray disc or Double/Dual Layer DVD media. Refer to the help file included with VAIO Care beforehand when you use a USB flash drive as Recovery Media.
Related Topic About Recovery Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery
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Troubleshooting
Notes on Recovery How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications Important notes on recovery
Recovering your VAIO computer will delete all the data on the built-in storage device and restore all the settings to the original factory settings. If you want to retain the main settings and personal data, refresh the computer. [Details] Disconnect all peripherals from your VAIO computer except the power cord, the AC adapter, or devices required for recovery before recovering the computer. Keep the power cord or the AC adapter connected to your VAIO computer during the recovery process. If you have forgotten the password and cannot start the recovery process, contact an authorized Sony service/support center to reset it. Read the following notes thoroughly before recovering your VAIO computer.
Notes on apps
Recovering your VAIO computer can restore only the preinstalled apps. The app(s) that has been installed on your own or the data you have created since purchase cannot be restored. Certain preinstalled apps include options that allow the apps to uninstall or install themselves. However, the apps may not work properly on your VAIO computer if such options are used. Installing apps to modify partition sizes may disable recovery or Recovery Media creation. To avoid this, create the Recovery Media immediately after your VAIO computer is ready for use. [Details]
Related Topic About Recovery Creating Recovery Media Recovering from the Recovery Area Recovering from Recovery Media
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Troubleshooting
Recovering from Recovery Media How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Backup / Recovery Security Other Operations Notifications
If the recovery area data has been corrupted or erased, you can use Recovery Media to recover your VAIO computer. However, recovering the computer using the Recovery Media will take longer than using the recovery area. On the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to the computer. [Details] If an AC adapter or a power cable is supplied, plug it into a power source. [. . . ] If you cannot recover your VAIO computer from the recovery area, restart the computer and recover the computer from the recovery area again, or use Recovery Media. If you cannot recover your VAIO computer using a USB optical drive or USB flash drive, connect the drive to another USB port or to the USB port that is compliant with the USB 2. 0 standard (if any). [Details] If the problem persists, visit the VAIO online support website for further assistance.
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How to Use
Troubleshooting
Hardware Apps Network / Internet Backup / Recovery Security Peripheral Devices
What should I do if my VAIO computer becomes unstable (Windows does not start)?
Try the suggestions below: Restore computer system files. [Details] Use the restore point that you created before your VAIO computer becomes unstable. [. . . ]