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Troubleshooting
VAIO User Guide
E Series
SVE1412/SVE1512/SVE1712
Use this manual if you encounter any problems, or have any questions about your VAIO computer.
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
Read This First
Visit the VAIO support website that provides up-to-date information on your VAIO computer. http://esupport. sony. com/US/VAIO (USA) http://www. sony. ca/support/ (Canada: English) http://fr. sony. ca/support (Canada: French) http://esupport. sony. com/LA/VAIO (Latin American area) http://esupport. sony. com/BR/VAIO (Brazil)
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Troubleshooting
Windows 8: The Basics
Apps Display Internet Power Windows Help and Support Menu Store
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Parts Description
VAIO computer
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Setup
Battery Memory module Supplied items Power VAIO computer
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Network / Internet
Apps Internet Store LAN Wi-Fi
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Connections
Audio BLUETOOTH CD/DVD/BD HDMI Internet Microphone Peripheral device Speakers Wi-Fi Battery Display Headphones LAN Optical digital output Power USB
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Settings
Audio BIOS Button Camera HDMI Memory module Microphone Password Power Security Speakers VAIO computer Battery CD/DVD/BD Display Keyboard Menu Optical digital output Peripheral device Recovery Service and support Touch pad
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Playback
CD/DVD/BD HDMI Peripheral device
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Backup / Recovery
BIOS Backup Button Partition Refresh VAIO computer Built-in storage device CD/DVD/BD Recovery Service and support
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Security
BIOS Internet Service and support Password VAIO computer
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Other Operations
Battery Built-in storage device Camera Keyboard Memory module Power USB Windows CD/DVD/BD Help and Support Memory card Partition Touch pad VAIO computer
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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Troubleshooting
Notifications
CD/DVD/BD Care and maintenance Product registration Security Supplied items Important notice Read this first Service and support VAIO computer
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
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How to Use
VAIO User Guide
E Series
SVE1412/SVE1512/SVE1712
Use this manual if you encounter any problems, or have any questions about your VAIO computer.
Troubleshooting
Hardware Apps Network / Internet Backup / Recovery Security Peripheral Devices
Visit the VAIO support website that provides up-to-date information on your VAIO computer. http://esupport. sony. com/US/VAIO (USA) http://www. sony. ca/support/ (Canada: English) http://fr. sony. ca/support (Canada: French) http://esupport. sony. com/LA/VAIO (Latin American area) http://esupport. sony. com/BR/VAIO (Brazil)
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Troubleshooting
Read This First How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications About your VAIO computer’s configuration
To find out about the configuration of your VAIO computer, visit the Sony online support website. [Details] Some features, options, and supplied items may not be available on your VAIO computer. [. . . ] Select OK.
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Troubleshooting
How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
Changing the Keyboard Backlight Settings <Keyboard backlight equipped models>
You can turn on and off the keyboard backlight by changing the keyboard backlight settings. Follow the on-screen instructions to change the settings.
Related Topic Parts and Controls on the Front
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Troubleshooting
Combinations and Functions with the Fn Key How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action. For example, to turn off the sound: Fn+F2 → Press and hold down the Fn key, then press the F2 key. [Details] Fn + (F2)
Turns on and off the built-in speakers or the headphones. Fn + / (F3/F4)
Press the button repeatedly to adjust the volume level of the built-in speakers and the headphones. Fn + / (F5/F6)
Press the button repeatedly to adjust the LCD brightness of your computer screen. Press the Fn+F7 keys several times to select the desired display output destination, and then press the Enter key to confirm. [Details] Fn + (F12)
Cuts off power to most of your VAIO computer, including LCD and CPU (Hibernate mode).
For information on shortcut keys combined with the Windows Help and Support. [Details]
(Window) key, etc. , refer to
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Troubleshooting
About Recovery How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications When do I have to perform recovery or refresh?
If your VAIO computer has become unstable If your VAIO computer has been infected with a computer virus If your VAIO computer is experiencing problems which cannot be solved through troubleshooting If you have formatted the C: drive by mistake Recovery is the process of restoring the built-in storage device back to its original factory condition. Refresh is the process of reinstalling the operating system with the main settings and personal data retained. There are two ways to recover the computer: From Recovery Media From the recovery area
Which apps should I use to recover or refresh my VAIO computer or create Recovery Media?
Use the following apps. VAIO Care Creating Recovery Media Checking your computer hardware VAIO Care (Rescue Mode) : Recover or maintain your system Recovering your VAIO computer Rescuing (backing up) your data Erasing all the data on your built-in storage device Windows Recovery Environment (Windows RE) Refresh Hint Refer to the help file included with VAIO Care and VAIO Care (Rescue Mode) : Recover or maintain your system for more information. You can also recover your VAIO computer from Windows Recovery Environment (Windows RE).
What is a recovery area?
The recovery area on the built-in storage device contains data for system and app recovery. Typically, you cannot modify or delete data in this area, however, there are commercially available apps designed for this purpose.
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Why do I have to create Recovery Media?
Recovery Media are used to restore your VAIO computer back to its original factory condition. If Windows does not start and you have deleted the recovery area, you will need the Recovery Media to perform recovery. Create the Recovery Media immediately after the computer is ready for use.
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Related Topic Creating Recovery Media Refreshing Your VAIO Computer Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery
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Troubleshooting
Checking the Volume of the Recovery Area How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications
Your built-in storage device contains the recovery area where the data for the system recovery is stored. The volume of the recovery area and the total volume of the C: drive are displayed in the Disk 0 row in the center pane.
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Troubleshooting
Creating Recovery Media How to Use
Windows 8: The Basics Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications To create Recovery Media
Hint You can use DVDs, Blu-ray Disc, and a USB flash drive as Recovery Media. However, it is recommended that you use DVD-R media, since you may accidentally delete the data on the USB flash drive. You can also use BD-R/BD-R DL/DVD-R DL/DVD+R/DVD+R DL media; however, the types of media your VAIO computer supports and the number of discs you need vary depending on the model you purchased. USB ports that are compliant with the USB 3. 0 standard do not support recovery with a USB flash drive that is compliant with the USB 3. 0 standard. On models without the USB ports that are compliant with only the USB 2. 0 standard, be sure to create Recovery Media using the USB flash drive that is not compliant with the USB 3. 0 standard. Connect your VAIO computer to the Internet and download and install the latest updates using VAIO Update. [. . . ] If you cannot recover your VAIO computer from the recovery area, restart the computer and recover the computer from the recovery area again, or use Recovery Media. If you cannot recover your VAIO computer using a USB optical drive or USB flash drive, connect the drive to another USB port or to the USB port that is compliant with the USB 2. 0 standard (if any). [Details] If the problem persists, visit the VAIO online support website for further assistance.
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How to Use
Troubleshooting
Hardware Apps Network / Internet Backup / Recovery Security Peripheral Devices
What should I do if my VAIO computer becomes unstable (Windows does not start)?
Try the suggestions below: Restore computer system files. [Details] Use the restore point that you created before your VAIO computer becomes unstable. [. . . ]