[. . . ] (RM-PP411 and RM-306) Models Effected HT-DDW740; HT-DDW840; STR-DE485 and STR-DE685 Solution Perform a receiver set up using the following procedure: 1. ) Locate the Menu Control buttons on the front of your receiver. [. . . ] . . SET UP NAME SET UP NAME . + < > > ENTER STR-DE485 ENTER STR-DE685 2. ) Next, push the SET UP button located to the upper left hand side of the Menu Buttons. . . SET UP NAME SET UP NAME . + < > > ENTER STR-DE485 ENTER STR-DE685 3. ) Press the '<' and '>' MENU buttons until the display on the front of the receiver reads the following: C. If you have performed this procedure and the Remote Commander still will not control your your receiver, try going carefully through the procedure again. If you are still experiencing problems, please call Sony's toll free customer service number at 800-222-HUBBELL LIGHTING (7669). © 2002 Sony Electronics, Inc. [. . . ] If you have performed this procedure and the Remote Commander still will not control your your receiver, try going carefully through the procedure again. [. . . ]