User manual ASCOM EMERGENCYLINK BROCHURE

[. . . ] EmergencyLink THE RIGHT PEOPLE AT THE RIGHT TIME AND IN THE RIGHT PLACE, WHEREVER THAT HAPPENS TO BE. © Image: Berufsfeuerwehr Bern 2 As a rule, catastrophes result from a chain of unfortunate circumstances. The aim here is to penetrate this series of events and it should come as no surprise that time is the essence. [. . . ] The Ascom openTAS platform architecture comprises 3 levels (see figure). The first level incorporates the operator workplaces for data management and mobilisation. The middle level comprises the application server with the oracle database for data management and mobilisation. The third level consists of the network entry points to the different communication networks. Alarms are activated via the mobilising workstations which are installed in the LAN/WAN as web clients. This Ascom application allows data acquisition via the internet directly at the individual organisations. The central MSTweb receives these updates, approves them and sends them to the higherranking organisation. 5 EmergencyLink uses response plans to trigger an alarm. These and the appropriate keywords are also recorded by the data management centre. Should an incident occur, a few clicks of the mouse opens the correct response plan and just one more click alarms all the units that have to be deployed in parallel via the configured resources such as fixed network telephone, mobile phone (voice and/or SMS) plus pager and radio. The dispatcher can see how many parties have been contacted and, if necessary, summon additional assistance. "Thanks to increased availability, the potential of the response system can be better exploited and teams and on-call planning can be optimised. " 6 EmergencyLink CAN BE INSTALLED IN THE FOLLOWING VARIANTS: Installed locally with the customer The servers for application, database and network services are installed on the customer's premises. As a private portal solution: The customer obtains the complete mobilisation solution as a service from Ascom. In this way, flexible service and financing models can be agreed with Ascom. [. . . ] This can be done using Swisscom's public portal or via the customer's local installation. ALARm FACILITIES ISDN GSM mobile phone SMS short message service Pager Radio receiver Additional interfaces if required by the customer FEATURES Fixed and mobile activation units A click of the mouse alerts various alarm facilities simultaneously Subscribers, groups or companies (response procedures) can be alerted simultaneously Conferencing Secure subscriber identification using a code Interface to the command centre systems Web-based data management EmergencyLink YOUR ADDED VALUE AT A GLANCE System modularity You only pay for the services you really need The functional scope can be adapted to take account of requirements Reducing operating costs Efficient data capture / management system without media disruption Multiple user server infrastructure Intuitive operation - short instruction Minimum initial costs Flexible financing models Scalable construction Flexible operation thanks to alarm response plans Various rescue services Different alarm levels Differentiation between day / night, workdays / public holidays Graded secondary alarm Continuous deployment monitoring ISDN and GSM subscribers confirm they have received the alarm by means of a code Easy to use All processes are superimposed 07. 2009 Ascom (Switzerland) Ltd Belpstrasse 37 CH-3000 Bern 14 T + 41 31 999 21 11 F + 41 31 999 16 82 teleaction@ascom. ch www. ascom. com Ascom (Germany) GmbH Edisonstrasse 11 -13 D-60388 Frankfurt am Main T +49 6109 738 584 F +49 6109 738 333 info@ascom. de www. ascom. de Ascom (Austria) Ges. m. b. H Lemböckgasse 49 A-1230 Wien T +43 1 811 77 0 F +43 1 811 77 10 info@ascom. at www. ascom. at © Ascom (Switzerland) Ltd. [. . . ]