User manual AVIRA SECURITY MANAGEMENT CENTER

[. . . ] User Manual Avira Security Management Center www. avira. com Contents 1. About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1. 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 2 Structure of the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 3 Signs and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] When active, the updater sends email notifications using the server set in the General configuration. The type of events to be reported by email (Errors, Warnings, Information). Email addresses to receive the notifications about update events. Automatic mode Enable mail notifications Notification level E-Mail recipients Communication related settings Use Proxy Proxy authentication Proxy Username, password Proxy IP address, port Use client authentication SSL Password Option to set a proxy for SMC Server Internet communication. Password for SSL certificates (change it only if you use another certificate). In case of NTLM authentication, when using for example an ISA Server with "Integrating Authentication" as proxy, you have to specify the domain or group of the ISA Server. Example: WORKGROUP\Administrator. 46 Avira Security Management Center Avira GmbH Configuration Alert Manager Configuration The Alert Manager is a component of the Event Manager service. The events sent by the Avira products to the Event Manager via the network (such as a virus alert) can be transmitted by the Alert Manager directly to an email address or via Netsend as a message window to a computer. Therefore, in addition to the events being displayed in SMC Frontend, the administrator can be directly informed, for example, of critical events. The configuration of Alert Manager is carried out in the Configuration window, which has two tabs as described below. General Settings In this tab you enter the addresses for Email Notification and Network Notification (via Netsend). The specific types of message and event will then be set in the Rules Settings tab. Email Address Email address of the recipient, for example the administrator or the collective address for system administration, so that more team members receive the message. The name of the computer on which the message should appear, for example the network administrator's computer. Computer Name Rules Settings Avira GmbH Avira Security Management Center 47 Configuration In this tab you can configure (enable) up to ten rules for messages. The following options are available: Multiple of Event Level The number of events necessary, for a message to be sent. The message will be sent if any level of event is met (All, including Information) or for a certain level (Critical, Warning). The message is sent to an email address (Email) or to a computer via Netsend (Network) or both (All). Notification 5. 6 Updating Avira SMC It is very important to keep your software up to date and to make sure the components' versions are compatible. You can easily update Avira SMC's components: SMC Frontend, SMC Server with all its services and the SMC Agents. Avira SMC has an Internet connection to the Avira GmbH public servers and is able to download and install available SMC updates. In order to perform Avira SMC updates, you need an Internet connection and you have to open the necessary ports in your network firewall. During installation of updates, the connection to SMC Server will be interrupted and the SMC Frontend must be closed. Apart from executing direct updates, the Security Management Center supports automatic updates: · · via the Internet Update Manager or through scheduled update tasks (see Creating a Server Update Task ­ Page 49), if the Automatic mode is inactive. 5. 6. 1 Updating SMC Server and Frontend In order to perform update commands and tasks, without using the Internet Update Manager, you have to disable the Automatic mode from the Update Manager Configuration window. Performing Direct Updates Right-click Avira Security Management Center Frontend and select Start update. Select Server/Start update for immediate Server update ­ OR ­ Select Start update/Frontend for immediate Frontend update. 48 Avira Security Management Center Avira GmbH Configuration The following message appears: ­ for Server update: ­ for Frontend update: Confirm with Yes and close SMC Frontend if necessary. The Avira SMC connects to the Internet, downloads the update files from the Avira GmbH server and installs them. Restart SMC Frontend and connect to SMC Server (see Starting SMC Frontend and Connecting to SMC Server ­ Page 17). Updating via the Internet Update Manager Right-click the Internet Update Manager node and select Update now, if you want to update the entire Avira software you have in your Security environment. [. . . ] There must not exist group rules, which would deny access to the Active Directory. 94 Avira Security Management Center Avira GmbH Troubleshooting 8. 3 Backup SMC Server Files To keep a backup for SMC Server, right-click the Avira SMC Frontend node and select Backup server files. An explorer window will allow you to navigate on your server and to select a name and a location for the backup archive, as . zip file. A message appears at the end of the backup process, telling you how to use the archive if necessary: 8. 4 MMC Error when Installing SMC Agent Cause The option Use simple file sharing (Recommended) is activated in the Windows menu Control Panel/Folder Options/View, Advanced Settings. Thus, no administrator right is possible any more and the SMC Agent cannot be installed. Solution Remove the check symbol to deactivate the option. Avira GmbH Avira Security Management Center 95 Troubleshooting 8. 5 Software Pack IDs If the Frontend displays the message "Missing software package with ID. . . ", it means that SMC has detected an Avira product on the client computer, which is not integrated in the Software Repository or it has an outdated version. [. . . ]