User manual BUSINESS OBJECTS SBOP EVENT INSIGHT 4.0 V1.0

[. . . ] All other product and service names mentioned are the trademarks of their respective companies. National product specifications may vary. are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. Some components of this product are based on JavaTM. [. . . ] Kernel mode and user mode times processed by a router after the last particular technical event. For example, if a process takes one second, its value is 10. 000. 000, which is a number of 100 nanosecond units in one second. The properties file can be found in the <installation path>\EventInsight\{service_name}\plugins\Log4jProperties For example: C:\Program Files\SAP\EventInsight\BundleManager\plugins\Log4jProperties Log Settings Parameter log4j. rootLogger log4j. appender. rolli ngLogFile. File log4j. appender. rolli ngLogFile. MaxFile Size log4j. appender. rolli ngLogFile. MaxBac kupIndex log4j. rootLogger Default Value ERROR, rollingLogFile, stdout . . /logs/${service_name}LE. log 10MB Description Default logging properties Log file location The maximum size of a single log file. As soon as the maximum file size is reached a new log file is written. Switches the log files to the TraceLog format 10 ERROR, TraceLog, rollingLogFile, stdout Each log message has a severity level. DEBUG Logs with this severity contain extensive and low level information that is relevant to debugging. INFO Logs with this severity contain information about what has been performed. WARN Logs with this severity are generated when the application can recover from a potentially harmful situation and perform a required operation, but attention from a user is required. ERROR Logs with this severity are generated when the application can recover from an error but cannot perform a required operation due to the error. 12 September 2010 Application Operations Guide for SBOP Event Insight 4. 0 3. 2 Detailed Monitoring and Tools for Problem and Performance Analysis FATAL Logs with this severity are generated when the application cannot recover from an error and the severe situation causes fatal termination. 3. 2. 3 Event Insight Unified Admin UI Tool The Unified Admin UI tool can be used to monitor Event Insight The Node Administration perspective displays Live Enterprise nodes, components, services, instance parameters, and configurable values. The status of individual nodes can be checked and monitored for errors using the console view. The Schema Mapping perspective enables the administrator to monitor the mapping status and check that mapping sequences are started. The Topology Viewer perspective can be used to view the hierarchical Event Insight Router topology and statistics for the routing nodes The Unified Admin UI can be started from the Windows Start menu Select Start > Programs > SAP EventInsight > Unified Admin UI > Unified Admin UI For more information on the Unified Admin UI tool refer to the SBOP Event Insight 4. 0 Unified Admin UI User's Guide August 2010 13 Management of SBOP Event Insight 4. 0 Technical Configuration 4 Management of SBOP Event Insight 4. 0 SAP provides you with an infrastructure to help your technical support consultants and system administrators effectively manage all SAP components and complete all tasks related to technical administration and operation. 4. 1 Technical Configuration 4. 1. 1 Event Insight Services The technical configuration of Event Insight is maintained for each Event Insight service in the respective config. ini files. The properties files can be found using the path: <installation path>\EventInsight\{service_name}\Configuration\config. ini Bundle Manager Config. ini Parameter init_metadata_connection init_le_platform_services Default Value true true Description Initialize the MetaData manipulator service Initialize the Authorization and HandshakeGenerator service exposed by the platform services The location of the certificate (user) that LEPlatform uses to connect to the Event Insight security service. Specifies the port on which the OSGI console listens and directs its output to. Note: This port can be accessed using telnet, enabling users to fully manage and interrogate installed bundles. Address of the EI server running the security service Address of the EI server running the metadata service com. sap. dub. le. platfrom. service. cert. location com. sap. dub. le. security_mode le. service. address. registry_port osgi. console bm BOE_INTEGRATION 1976 1111 security_service_address metadata_service_address corp. sap. pal. le. Framework. Entry. port ccms. address ccms. enabled ccms. routerstats. enabled localhost:9378 localhost:9478 9278 localhost:8765 false false IP Address of EI server on which the CCMS Integration component runs Enable CCMS monitoring for the Bundle Manager service Enable CCMS monitoring for Routers 14 September 2010 Application Operations Guide for SBOP Event Insight 4. 0 4. 1 Technical Configuration tracelog. name tracelog. logdir tracelog. configfile bundle_manager . . /logs . . /logs/tracelogconfig/ei_tra ce. ini Log file name Log file directory TraceLog log configuration Security Service Config. ini Parameter CMS_IP_ADDRESS CMS_LOGIN Default Value localhost No default Description IP address or hostname of the Business Objects Enterprise CMS server. Business Objects Enterprise technical user for principal to subject synchronization. Business Objects Enterprise technical user password (Encrypted, base 64 encoded). Frequency of user synchronization between Event Insight and of the Business Objects Enterprise CMS server. Specifies the port on which the security service listens. CMS_PWD No default security_mode synchronisation_interval BOE_INTEGRATION 1800000 SecurityService. port SecurityService. advertise osgi. console 9378 false 1112 Specifies the port on which the OSGI console listens and directs its output to the given port. [. . . ] For example to debug the Xcelsius connection uncomment: Log4j. logger. corp. sap. pal. le. rtds. eventchannel=ALL Restart the Bundle Manager service (Start-> Control Panel ­> Administrative Tools ­> Services) 24 September 2010 Application Operations Guide for SBOP Event Insight 4. 0 7. 1 Remote Support Setup 7 Support Desk Management Support Desk Management enables you to set up an efficient internal support desk for your support organization that seamlessly integrates your end users, internal support employees, partners, and SAP Active Global Support specialists with an efficient problem resolution procedure. For support desk management, you need the methodology, management procedures, and tools infrastructure to run your internal support organization efficiently. 7. 1 Remote Support Setup Information about the setup of remote support connections to SAP, including detailed documentation is available at http://service. sap. com/access-support For information on how to setup and configure a NetViewer connection refer to SAP Note 1311904 Creating a Read-only User for Support 1. Create a monitoring user in the connected BusinessObjects Enterprise 4. 0 system 2. In the Event Insight Unified Admin UI tool open the Security perspective. [. . . ]