User manual DRAKE DIGITAL 1002365 INSTALLATION

[. . . ] If priority is given to utilizing all of the satellite bandwidth then a higher order of CATV modulation, such as 256 QAM, must be used to accommodate the additional data rate on the QAM output side OR some of the excess data must either be deleted or split so as to deliver it in two CATV channels. When it is not desirable to go to 256 QAM modulation, one possibility, if some of the information is not needed at any one receiver, is to encode the uplinked signal such that all bits from any one program source are coded to only bits of the Q channel or the I channel. Then it is possible to demodulate the satellite signal at the transcoder and use only the I or Q side (SCT860 Split-I or Split-Q mode). The resulting data rate is then below the available maximum capacity with 64 QAM modulation. The standard SCT860, in auto clock mode, would output the resulting reduced symbol rate signal at a symbol rate below the 5. 057 MS/s maximum rate but, unfortunately, many set top boxes will only sync to the 5. 057 maximum rate. [. . . ] Write your return address clearly on the shipping carton and on an enclosed cover letter describing the service required, symptoms or problems. Also include your daytime telephone number and a copy of your proof of purchase. DRAKE COMPANY Limited Warranty and returned to you. Warranty THREE YEAR LIMITED WARRANTY 4 SERVICE INFORMATION You may contact the R. L. DRAKE Service Department for additional information or assistance by calling +1 (937) 746-6990, Monday through Friday, between 8:00 A. M. DRAKE Service Department by E-mail at the following address: TechSupport@rldrake. com or by Telefax: +1 (937) 743-4576. R. L. DRAKE COMPANY warrants to the original purchaser this product shall be free from defects in material or workmanship for three (3) years from the date of original purchase. DRAKE COMPANY or an authorized Drake service facility will provide, free of charge, both parts and labor necessary to correct defects in material and workmanship. To obtain such warranty service, the original purchaser must: (1) Retain invoice or original proof of purchase to establish the start of the warranty period. DRAKE COMPANY or the nearest authorized service facility, as soon as possible after discovery of a possible defect, of: (a) the model and serial number, (b) the identity of the seller and the approximate date of purchase; and (c) A detailed description of the problem, including details on the electrical connection to associated equipment and the list of such equipment. DRAKE COMPANY or the nearest authorized service facility, or ship the same in its original container or equivalent, fully insured and shipping charges prepaid. IF YOU NEED TO CALL FOR HELP Call our Customer Service/Technical Support line at +1 (937) 746-6990 between 8:00 A. M. We will also need to know the specifics of any other equipment connected to the unit. When calling, please have the unit up and running, near the phone if possible. Our technician(s) will likely ask certain questions to aid in diagnosis of the problem. DRAKE also provides technical assistance by e-mail: TechSupport@rldrake. com or by Telefax: +1 (937) 743-4576. Many of the products that are sent to us for repair are in perfect working order when we receive them. For these units, there is a standard checkout fee that you will be charged. Please perform whatever steps are applicable from the installation sections of the Owner's Manual before calling or writing--this could save unnecessary phone charges. DRAKE first: it is preferred to help troubleshoot the problem over the phone (or by mail) first, saving you both time and money. [. . . ] DRAKE is not responsible for damage caused by lightning, nonprofessional alterations, "acts of God" , shipping damage, poor storage/handling, etc. The warranty is for the original owner only and is not transferable. Correct maintenance, repair, and use are necessary to obtain proper performance from this product. DRAKE COMPANY determines is due to: (1) Improper maintenance or repair, including the installation of parts or accessories that do not conform to the quality and specifications of the original parts. All implied warranties, if any, including warranties of merchantability and fitness for a particular purpose, terminate three (3) years from the date of the original purchase. [. . . ]