User manual GATEWAY M210

[. . . ] 20 21 23 24 25 25 26 27 28 29 30 32 33 35 36 www. gateway. com i 4 Using Drives and Ports . 74 75 76 76 76 76 76 77 78 80 81 83 84 85 85 85 89 90 90 90 91 91 93 94 94 95 95 95 96 97 98 98 A Safety, Regulatory, and Legal Information . 111 www. gateway. com iii iv www. gateway. com Chapter 1 Getting Help · Using the Gateway Web site · Using Help and Support · Using Your Computer guide · Using online help 1 Chapter 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. [. . . ] Follow the on-screen instructions. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. Restoring your system All programs that were preinstalled on your computer are available on the backup restore discs that you created with the recovery media program, on the hard drive, or on restore discs that were included with your computer. If you need to restore your computer to the original configuration, you can use the backup restore discs or you can use the backup files located on the hard drive. The instructions for using the restore discs or hard drive backup files are included in the instruction booklet that came with your restore discs. 72 www. gateway. com Chapter 8 Troubleshooting · Troubleshooting typical hardware and software problems · Getting telephone support · Using automated troubleshooting systems 73 Chapter 8: Troubleshooting Safety guidelines While troubleshooting your notebook, follow these safety guidelines: Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see "Preventing static electricity discharge" on page 56. After you complete any maintenance tasks where you remove the memory bay or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. 74 www. gateway. com First steps First steps If you have problems with your notebook, try these things first: Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. If you use a power strip or surge protector, make sure that it is turned on. If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. If an error occurs in a program, see the program's printed documentation or the online help. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow. www. gateway. com 75 Chapter 8: Troubleshooting Troubleshooting Troubleshooting topics are listed in alphabetical order. Audio Audio troubleshooting is covered under "Sound" on page 93. Battery Battery troubleshooting is covered under "Power" on page 91. CD drives CD drive troubleshooting is covered under "DVD drives" on page 78. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage: 1 2 3 Click Start, then click Control Panel. If your Control Panel is in Category View, click Performance and Maintenance. Click/Double-click System, click the Hardware tab, then click Device Manager. All IRQs and their hardware assignments are displayed. 76 www. gateway. com Troubleshooting Help and Support For more information about IRQs, click Start, then click Help and Support. Type the keyword IRQs in the Search box , then click the arrow. To free IRQ resources for the new device: 1 2 3 In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable. Right-click the device or port you want to disable, then click Disable. [. . . ] Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. [. . . ]