User manual JUNIPER NETWORKS JUNOS SPACE SERVICE INSIGHT OVERVIEW

[. . . ] Proactive maintenance and problem avoidance enabled with Service Insight means that uptime is maximized and less time is spent managing network issues. This gives your team more time to evolve the network to meet your business needs. Product Introduction Juniper Networks® Junos® Space Service Insight is an application within the Juniper service automation solution. It enables proactive maintenance of the network by delivering targeted network insight and automating impact analysis of the information delivered. [. . . ] JSS processes the device identity and configuration data collected by intelligence scripts, and performs analyses within the context of knowledge assets to deliver targeted impact analysis reports and bug notifications against the collected data. JSS also automates case escalation via Service Now and checks entitlement for Service Now and Service Insight. Features and Benefits Proactive Bug Notification Service Insight delivers proactive bug notifications targeted to your specific network hardware and software configuration. Proactive bug notifications link known software and hardware issues to specific devices in your network, and can be a powerful tool to help address potential issues before they impact service. With Service Insight, users not only get these proactive bug notifications delivered against their network, they are also able to receive an alert when the notification is received or when a new device on the network is matched to an existing bug notification. Service Insight automates the impact analysis for proactive bug notifications, allowing users to identify which devices in the network could potentially be impacted by a particular bug. Alternately, users can select a specific device or a set of devices in the network to list proactive bug notifications to which a device or devices may be susceptible. This capability can be used as a powerful tool for proactive maintenance of the network. Figure 2: Service Insight user interface 2 End of Life/End of Support Impact Analysis Service Insight distributes EOL/EOS notifications to you and automates the network impact analysis for these notifications. This greatly reduces the time needed to plan hardware maintenance and minimizes exposure to networks running EOS parts. The automated impact analysis of EOL/EOS notifications saves time otherwise spent in manual network analysis to assess which devices and modules need to be updated or upgraded to ensure that the network is running supported hardware and software. Without Service Insight, these tasks can be manually intensive and leave little time for strategic planning of technology and network evolution. Junos Space Junos Space is an open, extensible network platform for developing and hosting network management applications that reduce cost and complexity. A core member of the Juniper Networks Junos Platform, Junos Space uses the same design principles and open systems approach as the Junos OS to enable programmability at the network application layer. Junos Space is a multipurpose application platform designed to be simple, smart, and open. · Simple: The platform interface is oriented around business intent, not technology, with the system guiding the user rather than the other way around. · Smart: The core platform provides network abstractions and automation to enable smart applications, and it includes best practices to automate repetitive tasks, minimize user input, and scale services. · Open: The platform architecture is open and explicitly designed to enable partners to build and deploy applications that are smart, simple, and easy to use. Scalable Solution Service Insight is an integral part of the Junos Space platform, a scalable fabric of physical or virtual appliances that work collaboratively. With the Junos Space scalable fabric architecture, you can expand or contract your fabric by simply adding or deleting nodes as needed. Each physical or virtual appliance node is fully utilized, and the nodes work together to provide a scalable and resilient platform. Secure Interfaces Service Insight has been engineered to accommodate each customer's requirements for data and information confidentially. Standards-based security techniques for authentication, encryption, and entitlement are used for all communications. [. . . ] 1194 North Mathilda Avenue Sunnyvale, CA 94089 USA Phone: 888. JUNIPER (888. 586. 4737) or 408. 745. 2000 Fax: 408. 745. 2100 www. juniper. net APAC Headquarters Juniper Networks (Hong Kong) 26/F, Cityplaza One 1111 King's Road Taikoo Shing, Hong Kong Phone: 852. 2332. 3636 Fax: 852. 2574. 7803 EMEA Headquarters Juniper Networks Ireland Airside Business Park Swords, County Dublin, Ireland Phone: 35. 31. 8903. 600 EMEA Sales: 00800. 4586. 4737 Fax: 35. 31. 8903. 601 To purchase Juniper Networks solutions, please contact your Juniper Networks representative at 1-866-298-6428 or authorized reseller. Copyright 2010 Juniper Networks, Inc. Juniper Networks, the Juniper Networks logo, Junos, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered marks, or registered service marks are the property of their respective owners. [. . . ]