User manual LEXMARK E322

[. . . ] Lexmark E320/E322 User's Reference April 2001 www. lexmark. com Table of contents Chapter 1: Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About your printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 2: Using the operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 3: Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] · Resend your print job. Jobs are not printing and the Error light is on solid. While in PostScript Level 2 emulation, the printer is flushing data (Ready/Data and Error indicator lights are blinking). You want to use manual duplex but cannot find it on your printer driver. While using manual duplex, the printer gets a paper jam. You keep getting paper jams while using manual duplex. Try using 20# xerographic paper or 80 g/m2 A4 paper. 76 Resetting user defaults When formatting problems occur or unexpected characters print, try resetting the printer default settings to your user defaults. Press and hold the operator panel button until all of the lights come on. Using the special function menu Printer settings for solving print quality problems are found in the special function menu: restore factory defaults, Hex Trace, print quality test pages, and advanced troubleshooting mode. 4 When the Error light comes on, indicating the top cover is open, press and release the operator panel button twice quickly (double-button press). 77 5 When the Error light and Press Button light blink, close the cover. The special function menu is activated. Restoring factory defaults Sometimes resetting the printer to the original factory default settings solves formatting problems. 1 Enter the special function menu. 2 Press and release the operator panel button twice quickly (double-button press) until the Toner Low light comes on and the two bottom lights blink. 3 Press the operator panel with a long button press (hold until all the lights come on) to reset the printer to the original factory defaults. Once the settings are returned to the factory default values, the printer returns to the Ready state. 78 Using Hex Trace mode When unexpected characters print or characters are missing, use Hex Trace to help you determine if there is a problem with the language interpreter or the cable. Hex Trace isolates printing problems by telling you what information your printer is receiving. 1 Enter the special function menu. 2 Press and release the operator panel button twice quickly (double-button press) three times until the Paper Jam light comes on and the two bottom lights blink. 3 Press the operator panel button with a long button press (hold until all the lights come on) to select the Hex Trace setting. 4 Press the operator panel button with another long button press to initiate Hex Trace. Data sent to the printer is printed out in hexadecimal and character representation to help isolate the source of the problem. To exit Hex Trace mode, turn off the printer or press the operator panel with a long button press. 79 Using print quality test pages To help isolate print quality problems, like streaking, print test pages using the print quality test pages setting: 1 Enter the special function menu. 2 Press and release the operator panel button twice quickly (double-button press) four times until the Ready/Data and Toner Low light come on and the bottom two lights blink. 3 Press the operator panel button with a long button press (hold until all the lights come on) to initiate Print Quality Test Pages. The first page has registration marks, the second page is gray, and the third page is black. Once the paper exits into the output bin, the printer returns to the Ready state. 4 Use the test pages to isolate problems such as print is too light, toner streaks, and so on. See the Troubleshooting tables for solutions to these problems. 5 To exit print quality test pages, press the operator panel button with a long button press (hold until all the lights come on). Advanced troubleshooting mode Go to "Advanced troubleshooting" for information about advanced troubleshooting mode settings. 80 20 Advanced troubleshooting If you contact the Lexmark Customer Support Center to help you resolve a printing problem, they may guide you through an advanced troubleshooting mode to change a default setting (for example, turning on the PPDS Activated setting if your job application uses the PPDS datastream). To set or change specific printer functions in the advanced troubleshooting mode, download the Lexmark E320/E322 Setup Utility from the Lexmark Web site (www. lexmark. com). The following settings can be selected in troubleshooting mode: · Parallel Port Settings · PPDS Activated ­ ­ ­ ­ ­ ­ · ­ ­ Enable Port NPA Mode Protocol Mode 1 Mode 2 Strobe Adjust USB Settings Enable Port NPA Mode · Auto LFCR after CRLF To enter this advanced troubleshooting mode, you must be in the Special Function Menu: 1 Turn off the printer. 4 When the Error light comes on, indicating the top cover is open, press the operator panel button with a double button press. 5 When the Error light and Press Button light blink, close the cover. 81 6 Press and release the operator panel button twice quickly (double-button press) until the Load Paper light comes on and the two bottom lights blink. 7 Press the operator panel until all the lights come on to initiate the advanced troubleshooting mode. When the printer is in the advanced troubleshooting mode, the operator panel lights take on new meanings based on their function. This illustration represents the operator panel settings in the advanced troubleshooting mode when an operator panel light is on. 82 This illustration represents the operator panel settings in advanced troubleshooting mode when an operator panel light is blinking. The following tables describe the function of each of these settings in advanced troubleshooting mode. This light sequence in advanced troubleshooting mode: Corresponds to this setting: For E320 and E322 printers, Parallel Port Enabled is set to Auto, the factory default. If your printer encounters a memory shortage when trying to print a job and you are not using the parallel port, turn off Parallel Port Enabled to free up memory: · Press the operator panel button with a brief button press to scroll through the settings (Off, On, Auto). Press the operator panel button with a long button press to select and save the Off setting. [. . . ] Lexmark is not responsible for the use of other replacement parts. 112 · Your product uses a laser, exercise CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Your product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. · Cautions and warnings CAUTION: A caution identifies something that might cause you harm. WARNING: A warning identifies something that might damage your printer hardware or software. 113 Electronic emission notices Federal Communications Commission (FCC) compliance information statement The Lexmark E320, E322 and E322n have been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. 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