User manual PANASONIC KX-F90

[. . . ] PSs can be used in the PBX with other wired telephones. Consult your dealer 1. 3. 78 Wireless XDP Parallel Mode (Page 145) Easy Operation A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped. Simplified Voice Message You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. Hello, this is 204. Please leave your message. ENTER Navigator Key Jog Dial Message/Ringer Lamp 1. 1 Before Operating the Telephones (Page 20) 1. 3. 64 SVM (Simplified Voice Message) (Page 120) 2 Operating Manual Document Version 2008-10 Feature Highlights ACD Report Server (KX-NCV200) This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently. <Report Sample: Incoming Calls> Jack 5 Phone Assistant (PA) This application allows you to use your PC to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently. PC (Client) PA Server Nick 5 John 7 PC (Client) Consult your dealer Consult your dealer Call Center This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. [. . . ] The supervisor extension can change the Log-in/Log-out status of an extension by pressing the corresponding DSS button. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first. Document Version 2008-10 Operating Manual 95 1. 3. 39 ICD Group Features--Log-in/Log-out Monitor and Remote Control To enter incoming call queue monitoring mode 6-Line Display PT 7 Off-hook. Enter 3 739. 9 ICD Group extension no. Enter ICD Group extension number. C. Tone Group Monitor On On-hook. To monitor the Log-in/Log-out status 6-Line Display PT While the display is in incoming call queue monitoring mode JAN. 31 08:13AM 601:Sales Section Waiting Calls Now: Max. Waiting Time: EXIT LOG FRI 00006 02'18 SPRVS Press "SPRVS". · While in Log-in/Log-out monitoring mode, the lights of DSS buttons for the ICD group members indicate their status as follows: Off: Out of the ICD group. Red on: Log-out mode. To change the Log-in/Log-out mode 6-Line Display PT While monitoring the Log-in/Log-out status (DSS) Press desired DSS. 96 Operating Manual Document Version 2008-10 1. 3. 41 ICD Group Features--Supervisory · Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) ® Log-in mode (Ready) Log-in mode (Ready) ® Log-out mode Log-out mode ® Log-in mode (Ready) For information about other supervisory features, refer to "1. 3. 41 ICD Group Features-- Supervisory". · 1. 3. 40 ICD Group Features--Manual Queue Redirection When your incoming call distribution (ICD) group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer. To forward the waiting call PT/PS (Hurry-up) Press red or flashing red Hurry-up. · The Hurry-up button light shows the current status as follows: Off: No waiting call. Flashing red: The number of calls exceeds the manual queue redirection level. For information about other ICD group features, refer to "1. 3. 35 ICD GROUP FEATURES". · Customizing Your Phone · 3. 1. 4 Customizing the Buttons Create or edit a Hurry-up button. 1. 3. 41 ICD Group Features--Supervisory An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows: Document Version 2008-10 Operating Manual 97 1. 3. 41 ICD Group Features--Supervisory Features Incoming Call Queue Monitor Description The supervisor extension can monitor the status of calls waiting in the queue to be answered. (® 1. 3. 37 ICD Group Features--Incoming Call Queue Monitor) The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons. The supervisor Log-in/Log-out Monitor and extension can change their Log-in/Log-out status by pressing the corresponding DSS button. You can hear the caller's voice through the built-in speaker, and talk to the caller while the current call is continued using the handset. To set/cancel for intercom calls (Manual Call Waiting) PT 0 No call C. Tone 7 Off-hook. Enter 3 731. 1 OR 2 OHCA Enter 0 or 2. On-hook. · · · OHCA is only available with certain digital proprietary telephones. OHCA is not available for outside calls; only call waiting tone can be set (refer to "1. 3. 13 Call Waiting Tone"). A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension. When a call is made from another extension, a PDN extension will receive a call waiting tone. (® 1. 3. 49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension) For information about answering a waiting call, refer to "1. 3. 12 CALL WAITING FEATURES". · 1. 3. 46 One-touch Dialing You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialing) Off-hook. Press One-touch Dialing. Customizing Your Phone · 3. 1. 4 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number. 102 Operating Manual Document Version 2008-10 1. 3. 47 Paging 1. 3. 47 Paging ­ ­ ­ Group Paging Paging and then Transferring a Call Paging Deny Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. A person who has been paged can answer the page at any extension. To page PT/SLT/PS 3 Off-hook. Dial paging group number (2 digits). C. Tone Announce. Wait for an answer Talk. · If the group which you paged is already being used for paging, you hear a busy tone. To answer PT 4 Off-hook. Enter 43. 3 C. Tone Talk. · · · The following are extensions that cannot receive a paging announcement: ­ Portable station ­ Single line telephone ­ Proprietary telephone that is ringing or busy ­ Proprietary telephone in Paging Deny mode ­ Proprietary telephone in DND mode System programming may be required for some IP-PT users to receive paging announcements. Even if the announcement is not paging your extension, you can answer it, if it is paging your group. Document Version 2008-10 Operating Manual 103 1. 3. 48 Paralleled Telephone Paging and then Transferring a Call You can transfer a call after making paging announcements. PT/SLT/PS During a conversation TRANSFER OR OR 3 3 paging group no. C. Tone Press TRANSFER or Recall/hookswitch. Wait for an answer Enter 33. Dial paging group number (2 digits). Announce. Talk. On-hook. [. . . ] (+ parameter) + # 1. 3. 52 Private Network Features--CLIP (Calling Line Identification Presentation) ­ Public 1 196 Operating Manual Document Version 2008-10 4. 2. 1 Feature Number Table Feature (While dial tone is heard) Default (New) 2 71 ( ) 1 2 72 ( ) 1 2 70 ( ) 1 2 Additional digits/buttons ­ Your extension 1. 3. 53 Private Network Features--CLIR (Calling Line Identification Restriction) ­ To show ­ To prevent 1. 3. 54 Private Network Features--COLP (Connected Line Identification Presentation) ­ Public ­ Your extension 1. 3. 55 Private Network Features--COLR (Connected Line Identification Restriction) ­ To show ­ To prevent 1. 3. 56 Private Network Features--Displaying Your Telephone Number on the Called Party's Telephone ­ To prevent ­ To show 1. 3. 57 Private Network Features--TIE Line Access 1. 3. 59 Redial, Last Number 67 ( 68 ( 7 ( # ( ) ) ) private phone no. ) 1. 3. 62 Speed Dialing, Personal ­ To store ­ To dial 1. 3. 63 Speed Dialing, System 30 ( ( ) ) personal speed dialing no. (2 digits) ­ To dial 1. 3. 64 SVM (Simplified Voice Message) Recording a Normal Greeting Message system speed dialing no. (3 digits) ( ) ­ To record ­ To play back ­ To clear ( 38 ) 1 2 0 Document Version 2008-10 Operating Manual 197 4. 2. 1 Feature Number Table Feature (While dial tone is heard) Recording a Greeting Message for Each Time Mode Default (New) Additional digits/buttons ­ To record ­ To play back ­ To clear To leave a voice message directly to another extension's message box Listening to Voice Messages Left by Callers Redirecting Your Calls to Your Message Box 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 1 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 2 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 0 # + 6 + extension no. [. . . ]